Refund policy

At Palwashy Store, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review our return and refund terms below.

1. Eligibility for Returns

You can return a product if:

  • It is unused, unopened, and in its original packaging

  • The return request is made within 7 days of receiving the item

  • The product was delivered damaged, defective, or incorrect

Note: Due to hygiene and safety standards, certain items such as opened cosmetics, skincare, and personal care products cannot be returned unless faulty.

2. Non-Returnable Items

We do not accept returns for:

  • Opened or used beauty products

  • Items without original packaging

  • Items purchased on clearance or special sale (unless defective)

3. Return Shipping

  • Customers are responsible for the return shipping costs unless the item is defective or incorrect.

  • We recommend using a tracked courier service to avoid lost returns.

  • Items must be returned to our warehouse in [insert your location in Saudi Arabia].

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, refunds are processed within 7 working days via the original payment method.

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.